Saturday, November 12, 2011

Tech Highs and Lows

I had been on a roll, photography wise, through October. Recently, several things have conspired against me that have resulted in a throttling of my creative flow.

First, I had a memory card go bad. And it was the second time that this memory card had failed. It became corrupted on a trip to Maine but I was able to recover the lost images that included my best dragonfly-in-flight image to date. but this time I had no such luck. I'm throwing the card in the trash. Technology fail #1.

Late last week, we upgraded to Time Warner's Road Runner Extreme cable internet service. It was great for a few hours. I mean speedy, you might even call it Ferarri fast. But then we would keep getting breaks in the internet flow about once very hour. It was maddening- I had to troubleshoot everything- the cable modem, our router, our uninterrupted power supply, our cables. When I finally determined the problem wasn't on our end, Megan called Time Warner. They gave her the typical "there is intermittent service in your area and the technicians are out working on the problem". What a load of B.S.!  When our service continued to be wonky the next day, Time Warner came out and replaced our cable modem. Technology fail #2.

Couple the two tech fails with two 2:40 a.m. wake-up calls this week, and I've been thrown far from my creative groove. I'm looking to find it again this weekend.



  1. Kali and I stayed at a B&B in Hyde Park, NY this spring that had wi-fi service--except that it kept cutting out. I told the owner, and she said casually, "Yeah, the company says it's something in the house." What a load. If we turned off the wi-fi transmitter and then turned it back on, the service was restored (for a while). The companies are quick to take your payment but slow to follow through on problems.

  2. Yeah...real quick.. Time Warner would refund our money for the day if their customers really mattered. I had similar problems with Earthlink and a refund actually happened. Megan and I have an aquaintance who works for another local cable company- some day I'll have to ask him if the customer service people are trained to give standard answers when they really don't know anything about your service problems.